Special Order Items
All Special Order and Non-Stocked items are acquired or manufactured to order and therefore in most cases your order is non-cancelable and non-returnable unless they are deemed to be faulty or damaged in transit.
Special order items include but are not limited to:
(a) Special Product Colours (as laid out by the manufacturer)
(b) Cut items sold per metre ( Including LED striplights)
(c) Engraved products
If in Doubt...
(1) Don’t order special order items unless you've confirmed there suitability.
In most cases special order items can't be returned due to manufacturer restrictions, in the rare case that an item can be returned there will be a restocking charge imposed by the manufacturer which we will have to pass on the you.
(2) Don’t order a special order item online if you require it urgently.
We will process your order promptly but even the manufacturers do not keep most of these items ready to ship, so there will be production time + transit time to factor in.
If you need a special order item in a hurry, CALL US BEFORE PLACING YOUR ORDER, tell us what you need and when you need it. Let us see what we can do. We do have a little pull with some of the manufacturers. If we can meet your deadline we’ll tell you. if we can not, we’ll tell you. We see no gain in jerking you around to get an order. We’d rather send you off to someone else with honesty so you will come back to us another day.
(3) Realize we are not the manufacturer.
Even when we obtain manufacturer delivery estimates, sometimes things happen that we at R&B Star can not control. We do our best and will keep a communication channel open with you regarding your order.